FSMConnect Privacy Policy

Effective Date: 30/03/2026

1. Introduction

FSMConnect (“we”, “us”, “our”) is committed to protecting the data we process on behalf of our customers.

FSMConnect is a middleware platform that connects field service management (FSM) systems with customer portals, enabling automated data syncing and workflow execution.

This policy explains how we collect, use, and protect information when you use the FSMConnect platform (“Platform”).

2. Information We Collect

Account Information

When you sign up or engage with FSMConnect, we may collect:
Name, Company details, Work email & Contact information

System & Integration Data

As part of providing our service, we process data from connected systems, including:
• Job/work order data
• Status updates
• Notes, attachments, and timestamps
• System configuration and mapping data

FSMConnect does not act as a system of record - we process and transmit data between systems.

Usage & Technical Data

We may collect:
• Log data (access, errors, sync activity
• Device/browser information
• Platform usage patterns

3. How We Use Your Information

We use data strictly to deliver and improve the service:

Service Delivery: To sync data between your FSM systems and customer portals
System Reliability: To monitor integrations, detect issues, and ensure successful data transfer
Product Improvement: To improve performance, stability, and features
Communication: To provide support, updates, and service-related notifications
Security & Compliance: To protect systems, prevent misuse, and meet legal obligations

4. Data Security

We take security seriously and implement industry-standard measures, including:

• Encrypted data transmission
• Secure infrastructure and access controls
• Monitoring and logging of system activity

FSMConnect is designed to minimise data exposure by only processing what is required for integration workflows.

However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Sharing, Ownership & Control

We do not sell or share customer data.

Data may only be shared in the following cases:

Service Providers: With trusted infrastructure and service providers required to operate the platform
Legal Requirements: Where required to comply with applicable laws, regulations, or legal requests

• You retain ownership of your data at all times
• FSMConnect acts as a processor, not an owner
• You can request access, correction, or deletion of your data